When transcriptions are outsourced, clients need absolute confidence that their data remains secure.
At TauRho Transcribes, for the last decade we’ve believed that client confidentiality should be at the forefront. Not an afterthought.
So, to ensure confidentiality when outsourcing transcriptions, ensure you work with a GDPR-compliant supplier that is reliable, reputable and trusted.
That way, you won’t be putting your work in the wrong hands.
But there is more to it. It’s more than just saying that you support confidentiality. How do you know that what they’re saying is true?
In this blog, we will explore exactly that. No fluff, just useful content that helps you.
How to ensure confidentiality when outsourcing transcription
Here are the two best ways we believe that big language service providers (LSPs) can ensure they are working with trusted suppliers and these factors should play a part in the consideration phase of choosing one.
- Clear GDPR/Data Protection Statement
- Find social proof
A clear GDPR/Data Protection statement
If they say GDPR compliant, their GDPR statement or Data Protection statement should be published and accessible.
Clients should also look out for confirmation that the supplier acts as a data processor.
For example, our GDPR statement says that we “honour our clients’ right to data privacy and protection in accordance with the guidance provided by the ICO”.
Any information about ISOs and security should be clearly stated too.
Our files are stored with our hosting provider (Wolfestone Group), who in turn, is both bound by the DPA and GDPR and is certified ISO 27001 for information security management.
Find social proof
Go on their website, read case studies, look at testimonials and ensure this potential supplier is reputable, credible and provides good quality work.
It’s all well and good the supplier saying it, but the best feedback is when it’s from clients who have actually worked with them.
“I would recommend the service to those looking for care and attention. TauRho Transcribes provided me with a quick and efficient service of excellent transcription for a range of interviews I recently undertook.”
– Jonathon Silver, Leverhulme ERC Fellow at the University of Sheffield
Next steps
Then, if confidentiality is a priority for you, when you shortlist clients and reach out for quotes, you can always ask how confidentiality is enforced and what will and won’t happen with your data.
For example, that may look like asking ‘’how do you ensure only authorised staff can access files?’
Any reliable supplier should be transparent with you to provide you with the reassurance you need to ensure confidentiality.
Conclusion
Hopefully you find these tips useful in securing a supplier for outsourced transcriptions that puts confidentiality at the forefront.
Coincidentally, that also sounds like us.
So if you want a team that puts confidentiality and security first, contact us today.
