To date, TauRho has never yet failed to deliver a transcript on time. The only reason a transcript may get waylaid would be due to the especially poor sound quality of the audio file. We will not offer a refund if this is the case. However, if the unthinkable were to happen, and a perfectly good audio file was not transcribed with adherence to the time schedule then we will gladly offer a discretionary discount, as per our Terms and Conditions, on the order.
But as mentioned, we take in pride in saying this has yet to happen! And we don’t have any plans to allow this to happen anytime soon.