FAQ

General

Here is a list of all the file formats we accept for online upload:

.acc .aiff .amr .awb .dvf .flac .gsm .m4a .m4b .mp3 .raw .tta .vox .vob .wav. wma

Category: General

TauRho offers a 98% accuracy guarantee on all audio files of high enough sound quality, as determined by us, and of 1 or 2 speakers. With greater numbers of speakers, it becomes impossible to ensure each spoken sentence is assigned to the correct speaker hence we cannot offer an accuracy guarantee. If your transcript is returned and you feel 98% accuracy has not been achieved, bring this to our attention with 7 days of receiving the transcript and we will make any amendments and corrections free of charge.

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Very simply, email any queries or questions to info@taurho-transcribes.co.uk

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TauRho treats are received data with the utmost respect and confidentiality. The entirety of our team of transcribers is required to sign a non-disclosure agreement. Beyond that we are happy to sign any confidentiality agreement you, the client, deem necessary. Furthermore, we can provide our own confidentiality agreement if needed. All data we receive can be requested for deletion from our databases and the computers of our transcribers. TauRho Transcribes adheres to the privacy and Electronic Communications (EC Directive) Regulations 2003, the Data Protection Act 1998 and the Telecommunications (Data Protection and Privacy) Regulations 1999.

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Yes, absolutely! Simply get in touch with us at info@taurho-transcribes using your student email address to receive a coupon to be used whilst paying, for a 10% student discount.

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Using the contact information provided here, please get in touch any time between 8:00am – 6:00pm Monday – Friday

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We aim to offer the most complete, honest, and professional service possible. If you have any queries or issues with your transcript upon its delivery please don’t hesitate to email us at info@taurho-transcribes.co.uk and we will do our utmost to resolve any and all of your worries or trepidations.

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Yes, if you are a company or individual with more than 8 hours of audio that needs transcribing each week, simply get in touch using the email address info@taurho-transcribes.co.uk. From there we can discuss the details of your transcription needs and we can quote you our discounted rates.

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Absolutely, we treat all information sent to us with the utmost respect and will sign any confidentiality agreement you deem necessary. Alternatively, we have our own agreement that we can sign and send to you if preferred.

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To date, TauRho has never yet failed to deliver a transcript on time. The only reason a transcript may get waylaid would be due to the especially poor sound quality of the audio file. We will not offer a refund if this is the case. However, if the unthinkable were to happen, and a perfectly good audio file was not transcribed with adherence to the time schedule then we will gladly offer a discretionary discount, as per our Terms and Conditions, on the order.

But as mentioned, we take in pride in saying this has yet to happen! And we don’t have any plans to allow this to happen anytime soon.

Category: General