FAQ

General

Here is a list of all the file formats we accept for online upload:

.acc .aiff .amr .awb .dvf .flac .gsm .m4a .m4b .mp3 .raw .tta .vox .vob .wav. wma

Category: General

TauRho offers a 98% accuracy guarantee on all audio files of high enough sound quality, as determined by us, and of 1 or 2 speakers. With greater numbers of speakers, it becomes impossible to ensure each spoken sentence is assigned to the correct speaker hence we cannot offer an accuracy guarantee. If your transcript is returned and you feel 98% accuracy has not been achieved, bring this to our attention with 7 days of receiving the transcript and we will make any amendments and corrections free of charge.

Category: General

Very simply, email any queries or questions to info@taurho-transcribes.co.uk

Category: General

TauRho treats are received data with the utmost respect and confidentiality. The entirety of our team of transcribers is required to sign a non-disclosure agreement. Beyond that we are happy to sign any confidentiality agreement you, the client, deem necessary. Furthermore, we can provide our own confidentiality agreement if needed. All data we receive can be requested for deletion from our databases and the computers of our transcribers. TauRho Transcribes adheres to the privacy and Electronic Communications (EC Directive) Regulations 2003, the Data Protection Act 1998 and the Telecommunications (Data Protection and Privacy) Regulations 1999.

Category: General

Yes, absolutely! Simply get in touch with us at info@taurho-transcribes using your student email address to receive a coupon to be used whilst paying, for a 10% student discount.

Category: General
Category: General

Using the contact information provided here, please get in touch any time between 8:00am – 6:00pm Monday – Friday

Category: General

We aim to offer the most complete, honest, and professional service possible. If you have any queries or issues with your transcript upon its delivery please don’t hesitate to email us at info@taurho-transcribes.co.uk and we will do our utmost to resolve any and all of your worries or trepidations.

Category: General

Yes, if you are a company or individual with more than 8 hours of audio that needs transcribing each week, simply get in touch using the email address info@taurho-transcribes.co.uk. From there we can discuss the details of your transcription needs and we can quote you our discounted rates.

Category: General

Absolutely, we treat all information sent to us with the utmost respect and will sign any confidentiality agreement you deem necessary. Alternatively, we have our own agreement that we can sign and send to you if preferred.

Category: General

To date, TauRho has never yet failed to deliver a transcript on time. The only reason a transcript may get waylaid would be due to the especially poor sound quality of the audio file. We will not offer a refund if this is the case. However, if the unthinkable were to happen, and a perfectly good audio file was not transcribed with adherence to the time schedule then we will gladly offer a discretionary discount, as per our Terms and Conditions, on the order.

But as mentioned, we take in pride in saying this has yet to happen! And we don’t have any plans to allow this to happen anytime soon.

Category: General

Invoicing and Payment

If your audio files are emailed to us as opposed to going through the upload files route, we will send you an itemised invoice once we have received your files. We kindly ask for payment within 14 days of the invoice receipt. You can pay via online bank transfer or PayPal.

Rates vary depending on specified turnaround time and type of transcript requested. We take pride in saying there are no hidden costs at TauRho Transcribes. What you see is what you pay for. You won’t get advertised some market destroying rate and then find that by the time you’ve completed the upload, selection, and add-ons processes, the price has doubled and you’re left scratching your head in befuddlement.

To see our prices please follow this link – Prices

Transcription Process

To see what a typical transcript would look like in each of the varying formats please visit this page. Alternatively, you can send us a transcript template to adhere to, for no extra charge. Simply send us your template to info@taurho-transcribes and we will utilise it in any future transcripts you require

When possible, if the names of the speakers are mentioned in the recording we will do our best to assign them to the correct speaker when transcribing. We do say however, it can be hard when, for example, it is four male voices speaking in a group discussion, to discern who it is that said what. If no names are mentioned then each speaker will be assigned a number. Alternatively, you can provide us with the names of the speakers in the recording in any email exchanges or in the additional information segment of the payment process.

All our transcribers are highly experienced and well informed in the methods and techniques used to deliver the highest rate transcripts. There are however factors that can be at play to affect the quality of the transcript our teams produce. First and foremost is the audio quality. If the playback is fuzzy or quiet, there is nothing to be done when some words are simply inaudible. Secondly, international calls or recordings involving people of other nationalities can play a part when the accents of those in the recordings are very strong.

There are two methods. The primary method is through the ‘Upload Files’ page on this site, found here. From there you will be taken through the transcript specifications and payment. Alternatively, you can email your audio files to info@taurho-transcribes.co.uk, including the transcript specifications you require. If you use this method we will send you an invoice for the transcript that is to be paid within 14 days of the invoice’s arrival.

Your transcript will be returned to you via the email address you provided in Microsoft Word format within the turnaround time you specified.

Time coding is an option which can be selected when choosing your transcript type. This means a time stamp inclusion is inserted into the text of the transcript for each minute interval of the audio file. This would look like [6:00] for the sixth minute of the audio file. The other time stamp we include in all transcript types is a missing word time stamp. When a word in the audio file is obscured and uninterpretable, a missing word time-stamp that looks like (6:11), is inserted into the text to indicate the precise time in the audio the missing word occurs.

Yes, after you have uploaded the audio file and picked the type of transcript and turnaround time you require, simply leave a comment outlining the section of audio you want transcribing in the additional info box in the payment section and we will sculpt the transcript to your requests. Be sure to request the correct number of minutes for transcription in the quantity section after choosing the type of transcript you require.